Privacy Policy for VendPulse App

Effective Date: 28 April 2026
Last Updated: 28 April 2026

VendPulse (“App”) is owned and operated by Robovend Solutions Private Limited (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the VendPulse mobile application, related services, and connected vending machine systems. VendPulse is an enterprise application used for monitoring, managing, and supporting automated vending machines developed by Robovend Solutions Private Limited, including sales tracking, stock management, machine health alerts, service operations, and analytics. By using the App, you agree to this Privacy Policy.

1. Information We Collect
Depending on your role, device permissions, and use of the App, we may collect the following information:

A. Account Information

• Name
• Mobile number
• Email address
• Employee / partner / franchisee ID
• Username and login credentials

B. Business & Operational Information

• Machine ID / Device ID
• Outlet / location name
• Sales data
• Inventory / stock levels
• Service logs
• Alerts / fault reports
• Technician activity records
• Usage analytics

C. Device Information

• Device model
• Operating system version
• App version
• IP address
• Mobile network information
• Device identifiers (where permitted)

D. Location Information
If enabled by you or your organization:

• Approximate location
• Precise location (for technician visits, machine service mapping, attendance, route optimization)

E. Camera / Media Access
If permission is granted:

• Photos or videos uploaded for machine service, complaints, issue reporting, KYC, or documentation.

F. Notifications
We may send push notifications regarding:

• Machine alerts
• Low stock warnings
• Service reminders
• Operational notices
• Account updates

2. How We Use Information
We use collected information to:

• Provide App functionality
• Authenticate users
• Monitor machine health and uptime
• Track sales and business performance
• Manage stock and refill schedules
• Dispatch technicians and support teams
• Diagnose technical issues
• Improve product performance
• Send notifications and alerts
• Maintain security and fraud prevention
• Comply with legal obligations

3. Data Sharing and Disclosure
We do not sell personal data. We may share information only when necessary with:

A. Internal Authorized Personnel
Employees, managers, support teams, and administrators.

B. Business Partners
Franchisees, operators, service vendors, distributors, or organizations managing machines.

C. Service Providers
Cloud hosting, analytics, messaging, authentication, payment, or IT infrastructure vendors bound by confidentiality obligations.

D. Legal Authorities
Where required by law, regulation, subpoena, court order, or to protect rights and safety.

E. Business Transfer
In connection with merger, acquisition, restructuring, or asset transfer.

4. Permissions Used by the App
Depending on enabled features, VendPulse may request:

• Camera – capture service photos / QR scans
• Storage / Photos – upload images or download reports
• Location – technician tracking / machine mapping
• Notifications – alerts and updates
• Internet – cloud synchronization and live data

Permissions can be managed in your device settings.

5. Data Retention
We retain data only as long as necessary for:

• Operational requirements
• Contractual obligations
• Support and maintenance
• Legal, tax, and audit purposes
• Security and dispute resolution

Data no longer required may be deleted or anonymized.

6. Security
We use reasonable technical, administrative, and organizational safeguards, including:

• Encrypted communications (HTTPS / SSL)
• Access controls
• Role-based permissions
• Server security measures
• Monitoring and logging

However, no system is completely secure, and absolute security cannot be guaranteed.

7. Third-Party Services
The App may use third-party services such as:

• Cloud hosting providers
• Crash reporting tools
• Analytics services
• Push notification providers
• Map / location services

These providers may process limited data subject to their own privacy terms.

8. Children's Privacy
VendPulse is a business / enterprise application and is not intended for children under 13 years of age (or higher minimum age required in your region). We do not knowingly collect children's data.

9. International Data Transfers
If you use the App outside India, your information may be processed in India or other countries where our service providers operate, subject to applicable safeguards.

10. Your Rights
Depending on applicable law, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete eligible data
• Restrict processing
• Withdraw consent (where applicable)
• Object to certain processing
• Receive a copy of your data
• Lodge a complaint with a regulator

To request any of the above, contact us below.

11. Google Play & Apple App Store Compliance
VendPulse complies with applicable platform requirements. Data collection and usage may also be disclosed through:

• Google Play Data Safety section
• Apple App Privacy Nutrition Labels

These disclosures may be updated periodically.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted at: Privacy Policy Continued use of the App after updates means acceptance of the revised policy.

13. Contact Us
Robovend Solutions Private Limited
Hyderabad, Telangana, India Email: info@robovendsolutions.com
Phone / WhatsApp: +91-62-3299-3299
Website: www.robovendsollutions.com